Frequently Asked Questions

Need help with logging in? That is possible! Below, you can find the most frequently asked questions about logging into our KCM platform.

I cannot login anymore
The error message 'You cannot login from your current location' appears
I forgot my username
I forgot my password
I have requested a new password, but I am not receiving anything
What requirements does my password have to meet?
I keep receiving the message that my login details are incorrect.
I cannot login with my new password.
How does the two-step verification work?
I experience a malfunction. What should I do?